CUSTOMER LINKS

Support Services

 "Support" is not merely a catchword at DFM. DFM provides the most comprehensive support services in the dietary food management software industry, a fact easily confirmed by our existing clients. No DFM software is sold without customer support as an integral part of the contract. Customer Support and Software Maintenance is an important part of any dietary food management operation. As a customer of DFM, you will receive:

 

Training Services:

 

• Hands-on custom training, designed for a broad range of users

• Highly experienced at customizing training to teach at an appropriate pace for comfort when introduced to a new system

• Trainees learn in a safe test environment, without interfering with the operations' data files

• Overcome apprehension and learn corrective procedures thereby gaining competency in using the system

 

Project Management Services:

 

• DFM offers dedicated staff to assist with planning, scheduling and controlling of the software implementation

• Project Managers thoroughly evaluate all factors influencing each implementation

• Thorough development of account-specific timelines is created to keep the team on schedule

• Team reporting is performed to evaluate project implementation and success

 

Consulting Services:

 

• Expert consulting services available to solve complex issues or implement new policies and procedures

• Skilled professional consultants in Application, Technical, Interface, Operation Optimization, and Best Practice Analysis

 

Professional Service On-site Installation:

 

• Our professional staff will travel directly to your location to install and configure your existing or new hardware, purchased through DFM

• Test and verify the installation and proper functionality

• Work with in-house IT to educate on the installation of DFM's software onto a work station

 

Standard Application Support and Subscription Service:

 

• DFM software product updates for currently supported products

• Toll-free application support from 5:00 am to 7:00 pm (CT), M-F, except Memorial Day, Labor Day, Thanksgiving Day and the Friday after, Christmas Day, New Year's Day, and July 4th

• Remote support accessibility

 

Additional Optional Services:

 

• Weekend support

• Holiday application support

• Extended 24X7 support

• Microsoft SQL Remote support

 

 

 

Support Services
live support

“Tired of calling software support only to get an automated system?

 

DFM Support offers a better experience. Call our support number day or night and you will speak to an actual person. During regular business hours our friendly receptionist will direct you to the appropriate support person. After hours calls are taken by an “On Call” support agent.

 

Now isn’t that a refreshing difference?!”

 

Support Services

 

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